Connecting to customers is going to get more complicated, and brands (and their partners) must pay attention to the Dynamic Customer Journey.
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Altimeter Research Theme: The Dynamic Customer Journey | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

A Look at Social Media in Health Care -- Two Years Later - Perspectives - iHealthBeat
Two years ago I wrote an iHealthBeat Perspective, titled, "Social Media in Health Care: Barriers and Future Trends." Let's take a look at how far we have come and whether my predictions are on target.
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The Rise of the Imagesphere: The Web's Next Big Thing
This presentation focuses on the rise of the imagesphere, or the visual Web led by social networks like Pinterest and increasingly interactive imagery.
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Tablets Set To Outpace Smartphone Online Traffic
The share of Web site traffic on tablets grew more than 300% in the past year, according to research released Tuesday. Tablets' share of Web site traffic will exceed smartphone traffic by early 2013, reaching 10% of total Web site traffic in 2014.
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Rock Health Report: Why Personalized Health is Not Just for Pharma
Personalized medicine frequently refers to the incorporation of genomic and molecular profiling data into pharmaceutical treatment of diseases such as cancer. But personalization is a market trend that is applicable beyond medical treatment of disease: it is a model that can be applied to a broad range of consumer health products and services, and companies–from Fortune 500s to startups–are taking notice. Rock Health looks at this trend more closely in its most recent Rock Report, Taking Health Personally: Personalization as a Consumer Health Trend.
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Smartphones Are Mom's New Babysitter - eMarketer
Mobile devices are increasingly used as a mother’s helper when her kids are bored. Research shows that moms, anxious to keep their offspring quiet and occupied, share their smartphones with children as young as age 1.
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Explaining High Health Care Spending in the United States: An International Comparison of Supply, Utilization, Prices, and Quality - The Commonwealth Fund
This analysis uses data from the Organization for Economic Cooperation and Development and other sources to compare health care spending, supply, utilization, prices, and quality in 13 industrialized countries: Australia, Canada, Denmark, France, Germany, Japan, the Netherlands, New Zealand, Norway, Sweden, Switzerland, the United Kingdom, and the United States. The U.S. spends far more on health care than any other country
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Millennials Are Growing Up, Meet Plurals, America's Next Generation of Youth
The key change, one that marketers often overlook, is that Millennials just aren’t kids anymore. In fact, according to our Millennial Life Stage Segmentation, only one in ten Millennials (11% of Millennials or approximately 10 million) isn’t an official adult (i.e., is under the age of 18). Approximately 13 million, or 15%, are college students and about 12 million, or 14%, are in flux – not working or married, but don’t have kids. The majority of Millennials are “grown-ups” in the way society tends to define them—they are working (36% or 31 million) or parents (24% or 21 million).
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Is Facebook Making Us Lonely? - Magazine - The Atlantic
Social media—from Facebook to Twitter—have made us more densely networked than ever. Yet for all this connectivity, new research suggests that we have never been lonelier (or more narcissistic)—and that this loneliness is making us mentally and physically ill. A report on what the epidemic of loneliness is doing to our souls and our society.
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What Big Data, the Cloud and the Mobile Revolution Mean for Health
The implications for healthcare? Both the power of mobile and the power of Big Data could not be achieved without the added innovation of cloud computing. Storage of information in the cloud and access on mobile devices allows for those devices to truly be windows into the world of information (ever notice how ‘dumb’ your iPad seems when it’s not connected to the Internet?). All of that Big Data is stored in the Cloud. These three innovations rely on one another for success.
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